At NiZ, we are committed to putting our customers first. Customer experience is our top priority.
Your order is sent from a local Japanese warehouse. Normally, orders are processed within 24 hours. NiZIf you have more information about the product, please contact us.
P.S. Depending on stock availability, some items may be shipped from overseas warehouses (e.g. China, USA, Indonesia).
FAQ:
Q. When will my order be shipped??
A. Japanese stock orders are shipped from a local Japanese warehouse. Orders can be processed within 24 hours.
Reserved products: shipped the day after the order is placed and will arrive approximately 4-7 days after shipment.
Details on shipping are as follows:4Under 999In the order ofCharges.500 yenThis will be the case.5,000 or moreIn the order offree shippingThis will be the case.
P.S. If you select cash on delivery, a handling fee of 330 yen is added.
Tracking number and transit time of parcels
| 国 | transit time | Link to tracking. |
| Japan | 2-4 working days | Yamato Transport |
| Japan | 2-4 working days | Sagawa Express Co. |
Q. How do you know if the goods have been shipped?
A. Whether you order via the online shop or via your smartphone, we will send you a notification email which includes the shipping date and tracking number. If there is a risk of delay, we will notify you by email.
Q. When will my order be dispatched?
A. We will process your order as best we can. Processing takes 24 hours (orders placed on Saturdays, Sundays or public holidays will be postponed to a working day). If at that time you decide to cancel your order or change the delivery address, please contact us to submit a request.
Q.How do I track my order?
A. As far as possible, we do this 1-4 working days after the order is placed on our website. We will also email the tracking number to you, so you can be assured that we will send it to you.
Tracking guide
Log in with your account → My profile → My orders → Select the order you want to track → Click on the 'Track' button and enter the tracking number
Q. How do I claim a damaged or incorrect item?
A. If you have received damaged or incorrect goods, please email us with your request. Please contact us within 5 working days of receiving the goods.
