Standard Shipping
Free shipping nationwide for orders over 5,000 yen (tax included) within 2-5 business days
Returns/Exchanges
15-day full refund guarantee: We accept returns for any reason within 7 days of purchase (return shipping costs must be paid by the customer)
Please also include your order number so that we can process your order faster.
Email: hi@niz.store
*Please note that depending on the content of your question, it may take some time for us to respond as we may need to confirm or investigate the matter.
receipt
Regarding receipts, we can only provide electronic versions. We cannot ship them together with the product.
When creating an electronic receipt,
address:
however:
Order Number :
is required.
If you need a receipt, please contact us at hi@niz.store instead of calling, we will reply within 48 hours.
Technical Approval Mark Certification Acquired
FAQ
If you have any problems, please contact our support center.
How long does it last on a single full charge?
On a single charge, it can be used for 250 hours if used 24 hours a day.
What is the battery life of the keyboard?
Typically, 3 to 5 years of use is fine.
Don't have a JIS layout?
NiZ only has a US layout, but you will need to set your computer's input method to English before use.
A key isn't responding?
Update the firmware to the latest version .
1. Download the latest firmware .
2. Connect the NiZ keyboard with a USB cable and launch the dedicated software.
3. Click Burn.
4. Click "Load Firmware", select the downloaded firmware file, and update it.
5. You can now perform the update.
The firmware update takes about 10 seconds. Please do not allow your PC to go into sleep mode during this time.
*Please install the software.
*Please connect NiZ with a USB cable. It cannot be used with Bluetooth connection.
Is your keyboard prone to malfunctions?
Capacitive switches respond to a light touch and don't bottom out, making them easy to hit. If you have bad typing habits, they can cause typos. It takes some getting used to.
